WORKLOAD ANALYSIS OF ADMINISTRATIVE STAFF IN FACULTIES AND ACADEMIC CENTERS: A CASE STUDY IN UNIVERSITI MALAYSIA PAHANG

One of the main issues in achieving optimal results is disproportion between workload and work capacity an individual. The constraint independently measuring individual's tasks for non-recurring implementation a process varies individuals. As pilot study, this research collected responses from 16 administrative staff 9 faculties academic centers at Universiti Malaysia Pahang (UMP) who were selected using purposive sampling techniques with each respondent according to their position, grade, job scope. Qualitative methods are used study suitability Indonesia be implemented UMP considering aspects experience, insights, culture daily tasks. There two types data collection tools which through interview sessions secondary obtained documents Job Description Work Process. goal measure Level Efficiency working time as well Full-Time Equivalent (FTE) analysis. analysis efficiency day-to-day hours while FTE level For Level, showed that only 7 respondents very good least 1.00 analysis, 6 people Inload one was overload level. Based on it found distribution disproportionate, therefore, expected guide efficient effective human resource planning optimize resources improve productivity quality services Pahang.